Appointments & Payments
Policies
Clear expectations make for a better experience for everyone
Cancellation & Rescheduling
24-hour advance notice required for all cancellations and reschedules.
To respect Kathleen's time and the availability of appointments for other clients, a 24-hour advance notice is required for all cancellations or reschedules.
Cancellations made with less than 24 hours notice will be charged the full session fee. This includes late cancellations and no-shows.
If you are more than 15 minutes late to your appointment, the session may need to be shortened or rescheduled, and the full session fee will apply.
Life happens — if you are experiencing an emergency or illness, please reach out directly and we will do our best to accommodate you.
Payment
A card is required to hold your booking. You are not charged until after your session.
A valid credit or debit card is required to hold your appointment at the time of booking. Your card will not be charged until after your session, unless a cancellation fee applies.
Payment is accepted in the form of credit card, debit card, cash, or Venmo. Tips are always appreciated but never expected.
Packages and gift certificates are non-refundable but may be transferred to another person.
General
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Please arrive 5–10 minutes early for your first appointment to complete intake paperwork.
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Health intake information is kept strictly confidential and used only to tailor your session safely.
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Massage therapy is not a substitute for medical care. Please consult your healthcare provider with any medical concerns.
Have questions about policies or your upcoming appointment?